Shipping Policy for AutoXimoCity

Effective Date: January 3, 2025

At AutoXimoCity, we are committed to providing a seamless and efficient shopping experience, which includes delivering your high-quality products in a timely and safe manner. Please review our Shipping Policy carefully to understand the details of our shipping process, delivery times, and applicable charges.

By purchasing from AutoXimoCity, you agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact us at info@autoximocity.com or call (510) 528-3759.

1. Shipping Areas

We currently offer shipping within the United States only. Unfortunately, we do not offer international shipping at this time. However, we may update this policy in the future, so please check back for any changes.

  • Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.

2. Processing Time

  • Order Processing: Orders placed on AutoXimoCity will be processed within 1-3 business days of receiving your order confirmation. Please note that processing times may vary based on factors such as product availability, order volume, and holidays.

  • Business Days: Our business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next available business day.

3. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. Delivery times are estimates and may vary based on your location, product availability, and the shipping carrier.

  • Standard Shipping:
    Estimated Delivery Time: 3-7 business days
    Shipping Charges: Based on order weight and delivery location, calculated at checkout.

  • Expedited Shipping:
    Estimated Delivery Time: 2-4 business days
    Shipping Charges: Higher rates apply. Rates will be calculated at checkout based on your location.

  • Priority Shipping:
    Estimated Delivery Time: 1-2 business days
    Shipping Charges: Higher rates apply. Rates will be calculated at checkout based on your location.

Note: Shipping times are estimates provided by the carrier and are not guaranteed. Occasionally, delays may occur due to circumstances beyond our control, such as inclement weather or high shipping volumes.

4. Shipping Costs

Shipping costs are determined by the weight and size of your order, as well as your delivery location. The shipping fees will be calculated and displayed at checkout before you confirm your order.

  • Free Shipping: We offer free standard shipping on all orders over $75 within the United States.

  • Expedited and Priority Shipping Fees: These services are available at an additional cost, which will be calculated during the checkout process. You can select your preferred shipping method based on delivery speed and budget.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your delivery. You can use the tracking number to check your order’s location and estimated delivery date.

If you have any questions or concerns regarding your tracking information, please contact our customer service team at info@autoximocity.com.

6. Shipping Restrictions

While we strive to ship to all areas within the United States, there may be some shipping restrictions or delays for certain locations. We are not responsible for delays due to:

  • Inaccurate or incomplete shipping addresses: Please ensure that all shipping information is accurate before completing your order.
  • PO Boxes: Some shipping carriers may not be able to deliver to PO Box addresses. If this is the case, we may request an alternate address for delivery.
  • Remote or rural areas: Certain remote or rural areas may experience longer shipping times or additional shipping fees.

If we are unable to ship to your location or if there is an issue with your shipping address, we will contact you to resolve the issue promptly.

7. Order Modifications

Once an order has been placed and confirmed, we cannot guarantee any modifications to the order or the shipping address. However, if you need to make a change, please contact our customer service team at info@autoximocity.com as soon as possible, and we will do our best to accommodate your request before the order is processed for shipment.

8. Lost or Damaged Packages

While we take great care to ensure your products arrive safely, occasionally packages may become lost or damaged in transit. If you receive a damaged or defective item, or if your order does not arrive within the expected timeframe, please follow these steps:

  • Contact us immediately: Notify us at info@autoximocity.com or call (510) 528-3759 within 48 hours of receiving your damaged package or if your package is lost.
  • Provide necessary documentation: We may request photos of the damaged items or shipping labels to process your claim.

We will investigate the issue and take appropriate action to resolve the problem, which may include issuing a refund or sending a replacement product.

9. Shipping Addresses and Delivery Issues

It is essential that you provide an accurate and complete shipping address during checkout to ensure the timely delivery of your order. AutoXimoCity is not responsible for delays or issues that arise due to incorrect or incomplete address information provided at checkout.

If a package is returned to us due to an incorrect address, we will notify you. You will be responsible for any additional shipping costs incurred to resend the package to the correct address.

10. Returns and Exchanges

For more information regarding returns, exchanges, and refund procedures, please refer to our Refund and Return Policy.

  • Return Shipping: If you need to return a product, you will be responsible for the return shipping costs unless the item is defective or was shipped incorrectly.
  • Exchanges: If you are looking to exchange an item for a different size, color, or style, please contact us to initiate the exchange process. We will provide instructions on how to return the original item and ship out the new one.

11. Contact Information

If you have any questions about our shipping policy, need assistance with your order, or require more information about shipping methods, please do not hesitate to contact us.

By purchasing products from AutoXimoCity, you acknowledge that you have read, understood, and agree to our Shipping Policy. We appreciate your business and look forward to delivering your premium products!