Refund and Returns Policy for AutoXimoCity

Effective Date: January 3, 2025

At AutoXimoCity, we are committed to providing the best shopping experience for our customers. We want you to be fully satisfied with your purchase, but if you are not completely happy, we offer a clear and fair refund and return policy to ensure that your needs are met.

By shopping with us, you agree to the terms and conditions outlined in this Refund and Returns Policy. If you have any questions, feel free to contact our customer service team at info@autoximocity.com or call us at (510) 528-3759.

1. General Return Guidelines

We accept returns and exchanges for most items purchased from AutoXimoCity. However, the following conditions must be met:

  • Time Frame: Returns must be made within 30 days from the date of purchase.
  • Condition of the Item: Items must be returned in their original condition, unused, unworn, and with all original tags and packaging intact. Items that are damaged, worn, or altered will not be accepted for return or exchange.
  • Proof of Purchase: To process your return or exchange, you must provide a valid proof of purchase, such as the order confirmation email or receipt.
  • Exempt Items: Some items are non-returnable, including:
    • Gift cards
    • Sale or clearance items
    • Items marked as final sale

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email info@autoximocity.com or call (510) 528-3759 to request a return authorization. You will need to provide your order number and a description of the item(s) you wish to return.
  2. Return Authorization: Our team will provide you with instructions for the return process, including a return authorization number. This number must be included with your returned package.
  3. Package Your Return: Carefully package the item(s) in the original packaging (if possible) and ensure the item(s) are securely protected. Make sure to include the return authorization number in the package.
  4. Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost during return shipment.
  5. Refund or Exchange: Once we receive the returned item(s) and inspect them for compliance with our return policy, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 7-10 business days for your refund to be processed, depending on your bank or payment provider.

3. Defective or Damaged Items

If you receive an item that is defective or damaged, we apologize for the inconvenience. Please follow these steps:

  • Contact Us Immediately: Notify us within 7 days of receiving the item by emailing info@autoximocity.com or calling (510) 528-3759. Include your order number, a description of the damage, and photographs of the item and packaging.
  • Return or Replacement: Once we confirm the issue, we will provide you with instructions for returning the defective or damaged item. We will offer a full refund or send a replacement item, depending on your preference and stock availability.
  • No Additional Cost: If the item is defective or damaged, we will cover the cost of return shipping.

4. Exchanges

We do offer exchanges for certain items, subject to availability. If you would like to exchange an item for a different size, color, or style, please contact our customer service team. The steps for exchanging an item are similar to the return process:

  1. Request an exchange by contacting info@autoximocity.com or calling (510) 528-3759.
  2. Follow the instructions for returning the item.
  3. Once we receive the returned item and approve the exchange, we will ship the new item to you at no additional cost.

Exchanges are subject to availability and we cannot guarantee stock for all items. If the item is no longer available, we will issue a refund.

5. Refund Process

Once we receive your returned item and verify that it meets the conditions outlined in this policy, we will process your refund. The following details apply to refunds:

  • Refund Method: Refunds will be credited back to the original payment method used at the time of purchase. If you used a credit card, the refund will appear on your statement in 7-10 business days.
  • Refund Amount: The refund will be for the amount of the item(s) returned. Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).
  • Restocking Fees: In rare cases, a restocking fee may apply, especially if the item is returned after the 30-day period or if it is returned in an unsellable condition.

6. How to Contact Us for Returns

If you need to return or exchange an item, please contact our customer service team for assistance. You can reach us via:

Please ensure that you include your order number and detailed information about the product you are returning.

7. Exceptions to the Return Policy

  • Non-Returnable Items: Items that are final sale or purchased during promotional events, such as clearance sales or special discount periods, cannot be returned or exchanged.
  • Customized Products: Products that are personalized or customized to your specifications cannot be returned unless they are defective or damaged upon arrival.

8. International Returns

If you are returning an item from outside the United States, the return policy remains the same, but please note the following additional points:

  • Return Shipping Costs: Customers are responsible for the return shipping fees, which can be higher for international returns.
  • Customs and Duties: You may be subject to additional customs fees, taxes, or import duties on your return, which are your responsibility.

9. Contact Us

If you have any further questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

Thank you for shopping with AutoXimoCity! We appreciate your business and are here to ensure your shopping experience is seamless and enjoyable.